Our Customers Rated Us Among the Best in the Industry
At Top Quality Manufacturing - Glove World, we measure success by one thing — how satisfied our customers are.
According to our 2025 Customer Satisfaction Survey, that satisfaction is higher than ever.
- Net Promoter Score (NPS): 87 (↑ from 2024)
- Overall Experience Rating: 9.6 out of 10
- Website Experience: 4.8 out of 5
- Phone and Email Service: 4.7 out of 5
- Shipping Experience: 4.8 out of 5
For context, a Net Promoter Score above 70 is considered world-class — and our 87 places TQM Glove World well ahead of leading brands.
What Customers Told Us
Our 2025 survey received 629 responses, up from 467 in 2024, with respondents spanning dental, medical, tattoo, salon, cosmetic & spa, and food-service industries.
Here’s what stood out:
1. Most Customers Rely on Our Website
76% of respondents now place orders online, a 3% increase year-over-year, and gave the site an average 4.8/5 rating.
"Great website. Easy ordering. Great prices. Quick delivery. What more could you ask for!"
-Steven P Saltzman, Steven P Saltzman DDS
2. Friendly, Helpful Support
Even as phone usage declined slightly, service quality stayed high at 4.7/5.
"Always answer the phone promptly and very courteous."
-Dan Boutin, Route 22 Service Center
3. Fast, Accurate Shipping
Customers rated our shipping 4.8/5, noting consistent speed and accuracy.
"Love the products, the ordering process is easy and the shipping is fast!"
-Emily Smith, Desert Ink Tattoo
4. Outstanding Product Quality
81% of respondents gave our gloves a five-star rating.
Our most-preferred glove remains 2nd Skin Nitrile, chosen by 27% of respondents.
"We use 2nd Skin and Free Hand gloves, Both brands are very comfortable, Great fit for everyone in our office!"
-Julia German Garcia, MD PC
Where We’re Improving
Customers shared helpful feedback about:
- Expanding awareness of our non-glove product lines
- Communicating back-order status more clearly
We value this input and are already working on updates to enhance our website experience and ordering flexibility.
Thank You
Whether you order gloves for a dental practice, tattoo studio, medical clinic, salon, or food service operation, your feedback drives everything we do. Thank you for trusting TQM Glove World — and for helping us achieve one of the highest customer satisfaction scores in our industry.
About TQM Glove World
Top Quality Manufacturing - Glove World supplies professional-grade gloves and infection-control products for dental, medical, tattoo, salon, cosmetic, and food-handling environments. We offer same-day shipping on most orders and free delivery on orders over $395.